Custom-fit hybrid golf clubs from Thetford Golf Club — shop online or speak directly with Stuart for advice.
Call: 07766 733560
Last updated: 1 September 2026
Welcome to Heavenly Hybrid. These Terms & Conditions govern your use of heavenlyhybrid.com and any purchase of products or services through our website.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
Heavenly Hybrid is based at:
Thetford Golf Club
Brandon Road
Thetford
Norfolk
IP24 3NE
United Kingdom
In these Terms & Conditions, “Heavenly Hybrid”, “we”, “us” and “our” refer to Heavenly Hybrid.
“You” and “your” refer to the person using our website or purchasing our products.
You may use our website for lawful purposes only.
You agree not to:
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.
We make reasonable efforts to ensure that product descriptions, specifications, images and prices displayed on our website are accurate.
However:
If a product has a specific specification or configuration that is important to you, please contact us before placing your order.
Where a product is selected or configured based on information supplied by you, you are responsible for ensuring that the information and specifications you provide are accurate.
This may include information relating to:
Once a custom order has entered production or has been specially configured for you, cancellation or modification may be subject to additional restrictions, except where you have statutory rights to cancel or reject the goods.
If you are unsure about a specification, please contact us before placing your order.
All prices displayed on our website are in GBP (£) unless otherwise stated.
We make reasonable efforts to ensure that pricing information is accurate. However, errors may occasionally occur.
If we discover a pricing error after you have placed an order, we will contact you before processing the order. You may then choose whether to proceed with the corrected price or cancel the order.
Any applicable delivery charges will be displayed during the ordering process.
When you place an order through our website, you are making an offer to purchase the selected products.
After submitting your order, you should receive an order acknowledgement.
An order acknowledgement does not necessarily mean that your order has been accepted.
Your order will be accepted when we confirm that the products have been accepted for fulfilment or dispatched, unless we notify you otherwise.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including:
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
Payment must be made using the payment methods available on our website.
Payments may be processed by third-party payment providers.
We do not guarantee that every payment method will be available at all times.
Your order may not be processed until payment has been successfully authorised.
We will arrange delivery to the address provided when you place your order.
Delivery times shown on our website are estimates unless we specifically state otherwise.
Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:
We will make reasonable efforts to keep you informed of significant delivery delays.
You are responsible for ensuring that the delivery information you provide is accurate.
If your order arrives damaged, incomplete or appears to contain the wrong product, please contact us as soon as reasonably possible.
Where appropriate, we may request photographs or other information to help us investigate the issue.
This does not affect your statutory consumer rights.
If you are a consumer purchasing products online, you may have the legal right to cancel your order under the Consumer Contracts Regulations 2013.
Subject to applicable legal exceptions, you generally have the right to cancel a distance contract within 14 days of receiving the goods, without giving a reason.
You must inform us clearly that you wish to cancel within the applicable cancellation period.
After notifying us, you must return the goods within the applicable legal timeframe.
The goods should be returned in accordance with the requirements explained in our Returns & Refunds Policy.
Certain products may be exempt from cancellation rights where they fall within a statutory exception, including certain goods made to the consumer’s specifications or clearly personalised.
Where an exception applies, we will inform you where appropriate.
Our Returns & Refunds Policy explains the procedures and conditions applicable to returns, refunds and exchanges.
Nothing in these Terms & Conditions limits or removes any statutory consumer rights you may have.
Where you receive faulty, damaged, misdescribed or otherwise non-conforming goods, you may have additional rights under applicable consumer protection legislation.
If you believe a product is faulty, defective or does not match the description provided on our website, please contact us.
Depending on the circumstances and your legal rights, we may offer:
We may need to inspect the product to determine the nature and cause of the issue.
Normal wear and tear, accidental damage, misuse or damage caused by failure to follow product instructions may not be covered.
Your statutory rights remain unaffected.
Golf equipment performance can vary depending on the individual golfer and playing conditions.
We do not guarantee that a particular club, fitting, shaft, loft, grip or configuration will result in a specific improvement in:
Any product recommendations or fitting advice are provided based on the information available to us and should not be regarded as a guarantee of a particular result.
All content on our website, including but not limited to:
is owned by or licensed to Heavenly Hybrid unless otherwise stated.
You may access and use website content for your personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
If you submit a review, testimonial, photograph, comment or other content to us, you confirm that:
By submitting content to us, you grant us permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that we consider inappropriate or that breaches these Terms & Conditions.
We aim to keep our website available and functioning properly, but we do not guarantee that it will always be:
We may temporarily suspend, modify or withdraw parts of the website for maintenance, security, updates or other operational reasons.
Our website may contain links to third-party websites or services.
These links are provided for convenience only.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
You should review the terms and privacy policies of any third-party website you use.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability for:
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from your use of our website or products.
Nothing in these Terms & Conditions affects your statutory consumer rights.
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances outside our reasonable control.
Such circumstances may include:
Where reasonably possible, we will notify you of significant delays and take reasonable steps to minimise their impact.
Our handling of your personal information is explained in our Privacy Policy.
By using our website and purchasing our products, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable data protection laws.
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page and the “Last updated” date will be updated accordingly.
The Terms & Conditions that apply to an order will generally be the version in force when you place that order, unless a change is required by law.
These Terms & Conditions and any contract between you and Heavenly Hybrid are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.
If you are a consumer, you may also have additional rights under the laws of the country in which you live where those rights cannot legally be excluded.
We hope to resolve any concerns or disputes directly with you.
If you have a complaint about an order, product or service, please contact us first so that we can investigate and attempt to resolve the matter.
Nothing in these Terms & Conditions prevents you from exercising any statutory rights available to you.