Custom-fit hybrid golf clubs from Thetford Golf Club — shop online or speak directly with Stuart for advice.
Call: 07766 733560
Last updated: 1 September 2026
At Heavenly Hybrid, we aim to make ordering your golf equipment as simple and straightforward as possible. This Delivery & Returns Policy explains how we process orders, deliver products and handle returns, refunds and exchanges.
We currently deliver orders to addresses within the United Kingdom.
Delivery availability, costs and estimated delivery times will be displayed during the checkout process where applicable.
Order Processing
Orders are normally processed once payment has been successfully received.
We aim to dispatch orders as quickly as possible, but processing times may vary depending on:
If your order requires custom specifications, additional processing time may apply.
Estimated delivery times are provided for guidance only unless a specific delivery date has been expressly agreed.
Once your order has been dispatched, you may receive tracking information where tracking is available.
Delivery times can occasionally be affected by circumstances outside our control, including courier delays, severe weather, strikes, public holidays or other unexpected events.
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate.
You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your:
We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information supplied by you.
Please inspect your package when it arrives.
If the packaging or product appears to have been damaged during delivery, please contact us as soon as reasonably possible.
We may ask you to provide photographs of:
Please retain the original packaging until the matter has been resolved.
This does not affect your statutory consumer rights.
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
We will investigate the issue and, where appropriate, arrange for the correct item to be supplied or provide another appropriate remedy.
We want you to be happy with your purchase.
If you are a UK consumer purchasing online, you may have the legal right to cancel your order under the Consumer Contracts Regulations 2013.
Subject to applicable exceptions, you generally have 14 days from the day after you receive your goods to notify us that you wish to cancel.
After notifying us, the goods should normally be returned within the applicable legal timeframe.
To request a return, please contact us using the details at the bottom of this page before sending the product back.
To help us process your return, products should be returned in a condition that allows us to determine their nature, characteristics and functionality.
Where reasonably possible, please return products:
You may handle and inspect goods as you reasonably would in a physical shop.
However, if the value of the goods has been diminished because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, we may have the right to make a deduction from the refund where permitted by law.
Some golf clubs may be specially configured, customised or made according to your individual specifications.
Certain goods made to your specifications or clearly personalised may be excluded from the statutory 14-day cancellation right under applicable law.
Before placing an order for a custom-fitted or personalised product, please ensure that the specifications you provide are correct.
If you have any questions about whether your particular order can be cancelled or returned, please contact us before placing the order.
Nothing in this section affects your statutory rights relating to faulty, damaged or misdescribed goods.
If you believe that a product is faulty or defective, please contact us as soon as possible.
Depending on the circumstances, we may ask you to:
Where a product is faulty, defective or does not conform to the contract, you may have rights under UK consumer law, including rights to repair, replacement, price reduction or refund depending on the circumstances.
We will deal with faulty products in accordance with your applicable statutory rights.
Products may not be considered faulty where damage has resulted from:
This does not affect any rights you may have under applicable consumer law.
Where you exercise your statutory cancellation right for an eligible order, you will generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to cover those costs.
Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will handle return arrangements in accordance with your statutory rights.
Once we receive and assess your returned goods, we will process any refund that you are legally entitled to.
Where applicable, refunds will normally be made using the same payment method used for the original transaction.
Where you exercise your statutory cancellation right, we may withhold reimbursement until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.
Where applicable, we may refund the standard delivery charge paid for the original order. Additional charges for an enhanced delivery service may not be refundable where permitted by law.
If you would like to exchange a product, please contact us before returning it.
Exchanges may be possible depending on:
Custom-fitted or personalised products may not be eligible for exchange unless the product is faulty or another legal remedy applies.
To request a return or report a problem with your order, please contact us with:
Please do not send products back without contacting us first, as this may delay the processing of your return.
For delivery, returns, refunds or exchange enquiries, please contact:
Heavenly Hybrid
Thetford Golf Club
Brandon Road
Thetford
Norfolk
IP24 3NE
United Kingdom
Nothing in this Delivery & Returns Policy is intended to restrict, exclude or replace your statutory rights as a consumer.
If there is any conflict between this policy and your statutory rights, your statutory rights will take precedence.
We reserve the right to update this policy from time to time. The latest version will always be published on this page.
Last updated: 1 September 2026